![]() ![]() Change Fee and Fare Difference will apply to the name change from the Club Jetstar member, and Fare Difference will apply to all other passengers on that booking. For Club Jetstar member exclusive fare bookings, where the Club Jetstar member is the individual passenger subject to a name change, other passengers on that booking (if any) will no longer be eligible for the Club Jetstar exclusive member fare.Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay, Flight bookings on Jetstar or JAL Mileage bookings.Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.This includes changing the date of an outbound flight so it would depart after the date of a return inbound flight. An origin/destination change is when the place of departure or arrival of a booking is changed.Not permitted, unless you have purchased FareCredit, in which case you may choose to cancel your flight prior to the opening of airport check-in and make another booking.No fees are payable where you are entitled to an alternative flight under the Australian Consumer Law, your local law or Conditions of Carriage.Where you have purchased FareCredit you may choose to cancel your flight prior to opening of airport check-in and make another booking. Check your itinerary for strict check-in and boarding times. Non-refundable/loss of fare, except in certain circumstances including under the Australian Consumer Law, your local law or Conditions of Carriage.Missed check-in deadline or failure to board within the required time Non-refundable, except in certain circumstances including under the Australian Consumer Law, your local law or Conditions of Carriage or if you have purchased FareCredit.You contacted the airline, and it changed the name on your ticket at no charge. I suggested that you send a brief, polite email to Delta, asking it to help. Next time, put your grievance in writing. Calls aren't always logged accurately, and without a case number, you'll end up explaining yourself to a representative over and over. While that may seem like the quickest way to resolve the matter, it isn't. As it turns out, you tried to resolve this by calling both companies. I think your online agency and airline should have been more understanding. You inadvertently booked two tickets under the same name, which was your mistake. It's true, tickets bought through an agency are subject to a booking fee, and it's also true that many traditional agents won't bother with a simple airline ticket booking (too much hassle and not enough money) but a competent travel adviser who sees this as the beginning of a long-term relationship would be happy to help. If you're an inexperienced traveler, maybe you would have been more comfortable booking your flights through a travel agent instead of online. They'd rather charge you for a new ticket, even if you made an honest mistake. Why do airlines, and for that matter online agencies, balk at changing the name on your ticket? It's probably money. In fact, some airlines will change the name on a ticket (for a fee) and if there were a federal law, they'd all be locked up by now. There's no FAA rule that I'm aware of that prevents an airline from changing the name on a ticket. Or at the very least, the agency or airline would see this obvious mistake, and fix it without citing a nonexistent law. Any suggestions or advice would be welcome and appreciated.Ī: You would think that an online agency would have safeguards to prevent someone from booking two tickets on the same flight under the same name. says Delta is refusing to change the name. Delta says Federal Aviation Administration regulations prevents them from changing the name but they say should be able to do it. I have called the airline, Delta Air Lines, and the online agency to try to resolve this, without any success. But then I called and they said this was not the case and that my youngest son could not travel on a ticket that had my name on it. ![]() Somehow, my name has been listed twice instead of my 16-year-old son's name.Īt first I thought it was because he was a minor. I recently booked three tickets to fly from Chicago to Panama City, Fla., for my two sons and me, through, an online travel agency. Q: Please help a mom who is an inexperienced traveler. ![]()
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